Policies

We have a 07 days exchange policy, which means you have 07 days after receiving your item to request an exchange.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange, you can contact us at Mrgadget4201@gmail.com. Please note that exchange items need to be sent to the following address:

Shop no UB37, Upper Basement, Star City Mall, Near Amma Tower, Saddar, Karachi.

If your exchange is accepted, we’ll send you an exchange shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.

You can always contact us for any exchange questions at 03232626631.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned or exchanged, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).

We also do not accept exchanges for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to exchange the item you have, and once the exchange is accepted, make a separate purchase for the new item.

Exchange Process

We will notify you once we’ve received and inspected your exchange, and let you know if it was approved or not.

If approved, your exchange will be processed within 07 business days. Please note it can take some time for the process to complete.

If more than 07 business days have passed since your exchange was approved, please contact us at 03232626631.